Raising a concern with an aged care staff member is not always easy. The person raising the complaint or concern may not feel as confident to do so. Aged Care facilities have the responsibility to acknowledge and respond to a concern raised.
However if a resident has approached an aged care staff member with the concern and it has not been acknowledged, there are other options the resident can take.
1. Approach the Director of Nursing with concern
2. If facility has a Resident Liaison Officer they can assist to raise the concern
3. A friend, family member, a volunteer, a health professional or a representative can raise the concern on behalf of resident
4. A resident can contact the Elder Rights Advocacy (Vic) for an advocate to raise the concern
5. If a resident does not want to contact an external organisation, the facility’s Quality Assurance Officer might be able to help. Not all Quality officers are in the facility on a daily basis so resident will need to obtain their contact details or ask which days they attend the facility
For more information in raising concerns or complaints please click on links provided.